Question 1

1. How can I place an order via SOLD!?

Accepted Answer

To place an order, simply join a live shopping event or browse our catalog, click the Buy Now button on any product you like, add it to your cart, and complete the checkout process. You’ll be prompted to enter your shipping details and choose a payment method before confirming your purchase.

Question 2

2. What payment methods do you accept?

Accepted Answer

We support all major payment options, including:
Credit and debit cards (Visa, MasterCard, American Express)
Digital wallets (Apple Pay, Google Pay)
BLIK

Question 3

3. How long does it take to receive my order?

Accepted Answer

Delivery times depend on the individual seller and the shipping method chosen. Most orders arrive within 2–7 business days. Once your order ships, you’ll receive a tracking number to monitor its progress.

Question 4

4. What is return and refund policy?

Accepted Answer

Each seller sets their own returns and refunds policy. Please review the “Returns & Refunds” section on the product page before purchasing. If you need to initiate a return, contact the seller directly via the order details page within 14 days of receipt; they will guide you through the process.

Question 5

5. How can I track my order?

Accepted Answer

Go to My Orders in your account dashboard, select the relevant order, and click Track Shipment. You’ll see the courier’s tracking number and a link to their tracking portal.

Question 6

6. Is my personal information secure on SOLD!?

Accepted Answer

Absolutely. SOLD! uses industry-standard SSL encryption and is fully GDPR-compliant. Your payment data is processed by our trusted payment partners, and we never store your full card details on our servers.

Question 7

7. How can I contact your customer support team?

Accepted Answer

You can reach us:
By email: kontakt@soldlive.eu

Question 8

8. Do you offer international shipping?

Accepted Answer

International shipping depends on each seller’s preferences. Check the shipping details on the product page to see if they ship to your country. If you have questions, use the chat during the live event or message the seller directly.

Question 9

9. Can I cancel or modify my order after it has been placed?

Accepted Answer

You can cancel or change your order as long as it hasn’t been processed by the seller. Go to My Orders, select the order, and choose Cancel or Modify. If the order is already in preparation or shipped, please contact the seller immediately to discuss possible solutions.

Question 10

10. How can I find more information about a product?

Accepted Answer

Product pages include detailed descriptions, specifications, and seller-provided images. During a live event, you can ask questions in the chat, and the host or seller will answer in real time.

Question 11

11. How do I add funds to My Wallet?

Accepted Answer

Navigate to My Wallet in your account, click Add Funds, select an amount, choose a payment method, and confirm. Funds are added instantly.

Question 12

12. How can I use the balance in my Wallet?

Accepted Answer

At checkout, select Wallet as your payment method. Any available balance will be applied automatically.

Question 13

13. How do I check my Wallet balance?

Accepted Answer

Simply open My Wallet from your dashboard. Your current balance is displayed at the top.

Question 14

14. Can I transfer my Wallet balance to my bank account or another user?

Accepted Answer

Not at this time. Wallet funds can only be used for purchases within SOLD!.

Question 15

15. What happens if my Wallet balance is not enough to cover my purchase?

Accepted Answer

You’ll be prompted to choose an additional payment method (e.g., credit card) or to add more funds to your Wallet before completing the checkout.

Question 16

16. How can I promote my live stream, channel, or brand?

Accepted Answer

Promoting your live stream, channel, or brand is absolutely possible with SOLD! If you're looking to grow your audience, increase your reach, or highlight a specific broadcast, we’re here to help.
Just contact us at: kontakt@soldlive.eu

Sold Live

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